Refund policy

1. Right of withdrawal

1.1. Right of withdrawal and withdrawal period
(§ 11 Fern- and Werbärtsbellsgesetz- FAGG)

The customer can withdraw from a distance contract or a contract concluded outside of business premises within 14 days without giving reasons.

The deadline for withdrawal begins in the event of purchase contracts and others on the payment of goods directed

  • a) on the day on which the customer or a third party who does not work as a transporter gives the goods to the goods;
  • b) If the customer has ordered several goods as part of a uniform order that is delivered separately, on the day on which the customer or a third party named by the customer, which does not work as a carrier, gains possession of the last delivered goods;
  • c)When delivery of a goods in several partial shipments on the day on which the customer or a third party not working as a transporter, the customer gains possession of the last partial broadcast;
  • d) In the case of contracts for regular delivery of goods over a specified period, the day on which the customer or a third party not working as a carrier gains the possession of the goods supplied first.

1.2. Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of cancellation, you must (Time Mode® GmbH, Suppanstrasse 69, 9020 Klagenfurt, Austria, Tel.: +43 463 410004, Fax: +43 463 410007, email: hello@juliejulsen.com) Information about your decision to revoke this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached model cancellation form, but this is not prescribed.

Call up right of cancellation form.

To maintain the cancellation period, it is sufficient for you to send the notification to the exercise of the right of cancellation before the cancellation period expires.

1.3 Proof of cancellation period
To maintain the cancellation period, it is sufficient for the customer to send the notification of the exercise of the right of cancellation to the following address before the cancellation period has expired:

Time Mode® GmbH
Suppanstrasse 69
9020 Klagenfurt
Austria

FN 92093 G, State Court of Klagenfurt

Tel.: +43 463 410004
Fax: +43 463 410007

E-mail:hello@juliejulsen.com

1.4. Consequences of the revocation
If you cancel this contract, we have all payments that we received from you, including the delivery costs (with the exception of the additional costs, which result from the fact that you choose a different type of delivery than the cheapest standard delivery offered by us to repay), immediately and at the latest within fourteen days from the day, on which the notification of your revocation of this contract was received. For this repayment we use the same means of payment that you used in the original transaction, unless something else has been expressly agreed with them; Under no circumstances will you be charged for fees for this repayment. We can refuse the repayment until we have returned the goods or until you have provided the proof that you have returned the goods, depending on which the earlier time is.

You have the goods immediately and in any case at the latest within fourteen days from the day on which you inform us about the revocation of this contract, to send or hand over to us. The deadline is preserved if you send the goods before the deadline of fourteen days.

They bear the immediate costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to the quality, properties, properties and functioning of the goods not necessary to deal with them.

General information

  1. Please avoid damage and contamination of the product. Please send the goods back to us in original packaging with all accessories and all packaging components. If necessary, use a protective reversal. If you no longer have the original packaging, please ensure sufficient protection against transport damage with a suitable packaging.
  2. Please do not send the goods back to us.
  3. Please note that the aforementioned digits 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

1.5. Implementation of the return/withdrawal
The goods can be returned to the return address within the withdrawal period. If the customer does not send the goods back completely, including all accessories, value replacement may be claimed.

The goods must be returned in a shipping packaging, preferably in the original packaging.

Return address:

Time Mode® GmbH
Suppanstrasse 69
9020 Klagenfurt
Austria

FN 92093 G, State Court of Klagenfurt

Tel.: +43 463 410004
Fax: +43 463 410007

The right of withdrawal does not exist with the following contracts:

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination of the customer is decisive or which are clearly tailored to the personal needs of the customer.