All items that you would like to order must first
be placed in the shopping cart. For this purpose, you will find an "ADD TO CART" button for each item in stock
, which places the product in the shopping cart.

After filling the shopping cart with all your desired
articles, you can continue the payment process, by clicking on the "CHECKOUT" button.

As soon as the payment process has been completed, you will be sent an order confirmation by email.

Yes, you can also use all the functions of our online shop on your mobile device
.

Your order was successful when you received an order confirmation. This confirmation will be automatically sent to the email address you provided after the order value has been debited from your account.

If you have not received an order confirmation, please check whether the confirmation has been marked as spam and whether the purchase value has already been deducted from your account.

If this is not the case, we ask you to place your order again, otherwise please contact our customer service.

Contact form

Please let us know as soon as possible via contact form, email or by phone at +43 463 41 000 4 if you find an error in your order noticed or you want to cancel it so that our team can take the change into account before your package is sent out.

After completing the ordering process, you will be sent an order confirmation email a few minutes later. Followed by a shipping confirmation email which includes a tracking number. You can use this number to track your order on www.post.at.

Please note that for Switzerland and non-EU countries
unfortunately cannot offer tracking.

Our hard-working employees always try to process and ship all orders within one working day.

As a rule, every order is delivered within 1-3 working days within Austria. Delivery within the EU takes about 3-5 days. Outside the EU and to Switzerland, shipping takes about 5-10 days.

Our offer currently only includes standard shipping.

All Julie Julsen products are shipped in the elegant Julie Julsen original packaging.
Products from the Dancing Stone collection are shipped in a special packaging with integrated LED lighting.

If a consignment is “electronically announced”, it has already been properly recorded and is currently on its way to the first distribution center. This is also where the first scan is carried out by the shipping partner and the shipping status is updated.
If the status of your parcel does not change for several days, please contact our customer service (hello@juliejulsen.com)

We ask you to check your e-mail inbox and SPAM folder to see whether you have received an order confirmation for your order
. If this is the case, you should also have received a shipping confirmation
. This shipping confirmation e-mail contains a tracking number
which enables shipment tracking on www.post.at.

If no order confirmation was sent to you, please check whether the purchase amount has been debited from your bank account, SOFORT account, PayPal account or credit card.

If no amount has been debited, we ask you to resubmit your order.

Otherwise please contact our customer service:
Contact form

Please note that for Switzerland and non-EU countries
unfortunately cannot offer tracking.

Please let us know as soon as possible via the contact form or by phone at (+)004 46 41 000 4 if you have noticed an error in the address information, so that our team can take the change into account before your package is sent out.

If the delivery address is within the EU, we will cover the shipping costs of €6.90 from an order value of €49. therefore free shipping.

If the delivery address is in a non-EU country, € 15.00 must be paid for the delivery.

All products that you order through our online store are shipped on behalf of the brand owner TIME MODE GmbH from our central warehouse in Klagenfurt, Austria.

Yes, you have the option of entering your own billing or delivery address during the payment process.

Julie Julsen watches have a case diameter
of 34 mm to 38 mm.

High-quality stainless steel and the finest, elegant calfskin are used for our bracelets.

Because leather is an organic material, all straps vary in grain and texture. The changes in shade that can occur with regular use and over time are a completely natural process in high-quality leather.

The watches are water resistant to 3 ATM.

This means that the watches are suitable
for everyday use. However, the watches are not suitable for showering, swimming and
water-related work. Damage caused by water in the watch is not covered by the
warranty.

If the crown is pulled out, the time can be set by rotating the crown.
After completing the settings, the crown must be pushed back into its original starting position.

Standard button cell batteries are used for our watches, which can also be purchased in any jeweler or watch shop.

On average, the battery keeps the watch running for about 1½ to 2 years. After that, the battery can be changed at any jeweler or watch shop.

You have to differentiate between a leather strap and a stainless steel strap.
Leather strap: Leather dries out when it comes into contact with water and can be damaged as a result. We therefore recommend that you do not wash your leather strap.
However, some watch shops offer cleaning products that have been specially developed for leather.
Stainless steel strap: Our stainless steel straps can be cleaned with water and a fine cloth without hesitation.

1. Gently push the locked locking flap up.
2. Now slide the clasp into the appropriate position to adjust the watch to the size of your wrist.
3. Push the locking flap back down to lock the size.
PLEASE NOTE: Due to the coating of the mesh strap, the clasp may be a bit stiff at first and may seem difficult to open and close.

The Julie Julsen watches have a rustproof metal case and a stainless steel case back.

All Julie Julsen jewelery is made from the finest 925 sterling silver.
You should always treat your Julie Julsen jewelery with the utmost care. It is normal for sterling silver to tarnish over time. However, this tarnishing is accelerated by contact with, for example, perfume, salty air, sulphur, skin cream, hairspray and chlorine as well as the pH values ​​of the skin. The extent to which the jewelery tarnishes (oxidizes) depends on the wearer's skin type and care habits. Tarnishing is therefore not a manufacturing defect. We recommend removing jewelry when bathing, before going to bed and during sporting activities.

Jewelry should be stored away from direct sunlight and heat in a lined protective box or tarnish resistant pouch. The jewelry can also be stored in a mylar or polythene ziplock bag. Be sure not to use polyvinyl plastic bags—such as trash bags—as they contain sulfur compounds that make sterling silver tarnish faster. Don't keep jewelry in the bathroom.

Please note: our Julie Julsen gift boxes are not suitable for long-term storage as they are not airtight.

You can choose between the following payment methods during the ordering process:
• Credit card
• SOFORT Banking
• PayPal

If you want to return your product(s), fill out this return slip and contact our customer service

Contact form

Return form

NOTE: You can return any product within 14 days of receipt without giving a reason.

The return address is:
Time Mode GmbH
z.H. Julie Julsen Online Shop
Suppanstraße 69
9020 Klagenfurt

If a package is returned, the purchase amount will be refunded within two weeks of receipt of the goods.

Approx. The order value will be credited to you 14 days after receipt of the returned goods.
This is also taken as a confirmation.

Please email us at hello@juliejulsen.com and include the following information:
• Name
• Email address
• Social media page(s).

Do you have any questions? We are glad to help you! Please contact our customer service via hello@juliejulsen.com, our contact form or call us on +43 463 410004.

Customer service opening hours :
Monday to Friday 8:00 a.m. to 4:30 p.m.
(with the exception of public holidays in Austria)

Please contact us immediately after placing your order. Use the contact form.

If we are informed early enough, we will be happy to accommodate your request.

Unfortunately, we currently do not offer greeting cards for gifts.